pxbet Privacy Policy – How We Handle Your Personal Data

pxbet is an online gaming platform operated for players based in the Philippines, offering live casino games, slot games, and mobile-first entertainment. This Privacy Policy applies to all personal data collected when you visit our website, register an account, make a deposit, play games, or contact our support team. It covers data collected through our website at pxbet.win and through the pxbet mobile app available for Android and iOS. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, please do not register or continue using the platform. We are committed to handling your personal information responsibly and in line with applicable Philippine data privacy regulations, including the Data Privacy Act of 2012. This policy is written in plain Philippine English so every Filipino player can understand exactly what we do with their information.

When you register with pxbet, we collect basic account information including your full name, date of birth, email address, mobile number, and a username and password of your choosing. To comply with identity verification requirements, we may also ask for a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps — though we do not store full card numbers on our servers. We also collect technical data automatically when you use the platform, such as your IP address, device type, browser version, operating system, and session activity logs. If you contact our support team, we retain records of that correspondence to help resolve your query and improve our service. We may collect location data at the country or region level to ensure compliance with geographic restrictions and to tailor the platform experience for Filipino players. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law.

The primary purpose of collecting your personal data is to operate and maintain your pxbet account, process your deposits and withdrawals in Philippine pesos (PHP), and deliver the gaming services you have signed up for. We use your identity and contact information to verify your age and eligibility to play, as gaming on pxbet is restricted to adults aged 21 and above in the Philippines. Your email address and mobile number are used to send you account notifications, security alerts, and — where you have opted in — promotional communications about new games or offers on the platform. Technical and session data helps us detect suspicious activity, prevent fraud, and keep your account secure from unauthorised access. We analyse aggregated, anonymised usage data to understand how Filipino players interact with the platform so we can improve game selection, navigation, and mobile performance. We do not use your personal data to make automated decisions that produce significant legal effects on you without human review. All data processing is carried out on a lawful basis, primarily the performance of a contract with you and compliance with our legal obligations under Philippine law.

pxbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes — full stop. We share your data only with trusted service providers who help us operate the platform, such as payment processors that handle PHP transactions, identity verification partners, and cloud infrastructure providers who store data securely on our behalf. All third-party processors are bound by strict data processing agreements and are only permitted to use your data for the specific purpose for which it was shared. We may disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so or if disclosure is necessary to protect the rights and safety of our players or the public. In the event that pxbet undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify you of any such transfer where required by law. We do not share your data with advertisers or analytics companies in a way that identifies you personally.

We retain your personal data for as long as your pxbet account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable in the Philippines. Support correspondence is kept for up to two years after the matter is resolved, unless a longer retention period is required by law. Technical logs such as IP addresses and session data are retained for a shorter period, generally up to 12 months, for security and fraud prevention purposes. Once the applicable retention period has expired, your data is securely deleted or anonymised so it can no longer be linked back to you. If you request deletion of your account and data, we will process your request promptly, subject to any legal obligations that require us to retain certain records. You can submit a data deletion request by contacting us at [email protected].

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have a number of important rights regarding your personal data held by pxbet. You have the right to be informed about what data we collect and how it is used — which is the purpose of this very policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to [email protected]. If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it promptly. You have the right to object to the processing of your personal data in certain circumstances, such as where processing is based on our legitimate interests and you believe your rights override those interests. You also have the right to request erasure of your data, subject to our legal retention obligations described above. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all such requests and complaints seriously and will respond within the timeframes required by applicable law.

pxbet uses cookies and similar tracking technologies to make the platform work properly and to improve your experience as a Filipino player. Essential cookies are required for core functions such as keeping you logged in, remembering your session preferences, and processing transactions securely — these cannot be disabled without affecting how the site works. We also use functional cookies to remember your language and display preferences across visits. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement; this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time — most browsers allow you to block or delete cookies, though doing so may affect certain features of the pxbet platform. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks. By continuing to use pxbet after being informed of our cookie use, you consent to the use of essential and functional cookies as described here.

pxbet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols, so your login credentials and payment details are protected in transit. Account passwords are stored using strong one-way hashing algorithms and are never stored in plain text on our systems. We restrict access to personal data to authorised personnel only, and all staff with access to player data are trained on data privacy obligations. Our systems are regularly monitored for vulnerabilities, and we conduct periodic security reviews to ensure our defences remain up to date. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities as required by law, without undue delay. While we take every reasonable precaution, no online platform can guarantee absolute security — we encourage you to use a strong, unique password for your pxbet account and to enable any available account security features.

pxbet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer to Filipino players. When we make changes, the updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically so you are always aware of how your personal data is being handled. If we make material changes that significantly affect your rights, we will make reasonable efforts to notify you directly — for example, by sending an email to the address registered on your account. Your continued use of the pxbet platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you should stop using the platform and contact us to request account closure. For any questions or concerns about this policy or how your data is handled, please reach us at [email protected] — we aim to respond to all privacy-related queries promptly and in clear Philippine English.